Privacy Policy

Our Commitment to Your Privacy

At Prosper, your privacy isn’t just a legal requirement — it’s a core part of what we stand for. We don’t sell your data, we don’t exploit your content, and we design our systems with your privacy in mind. The only data we collect is what’s needed to make the app work well, improve your experience, and support the features you choose to use.

This Privacy Policy explains what we collect, how we use it, and the choices you have. We’ve done our best to keep it clear and respectful — because trust is essential in a space like ours.

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Helpful LLC ("we," "us," or "our") operates the Prosper mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, share, and protect your information when you use our Service.

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We May Collect

We may collect information you provide directly (such as name, email address, or content you create) and information collected automatically when you use the Service. This may include:

• IP address and device identifiers

• Browser or device type and operating system

• Usage data (e.g., app activity, features used, session duration)

• Cookies or similar technologies on our website

• Location data, if you grant the app permission to access iOS location services. Location use is optional and only used to support location-dependent features.

• IP address and device identifiers

• Browser or device type and operating system

• Usage data (e.g., app activity, features used, session duration)

• Cookies or similar technologies on our website

We do not request or collect sensitive device-level permissions (e.g., contacts, camera, calendar) unless clearly requested in the app and required for a specific feature.

2. User Accounts and Authentication

When you create an account, we may collect:

• Your name and email address (or anonymized Apple ID email)

• Login credentials (email/password or Apple Sign In token)

• Subscription data (managed via third-party platforms such as RevenueCat)

We do not store plain-text passwords. All authentication data is handled securely using industry-standard encryption practices.

3. Private Content and Encryption

We take your privacy seriously. When you create content marked as "private" in the app, it is encrypted in a way that prevents even our internal team from viewing it under normal circumstances.

This private content can only be decrypted using a process that requires cooperation between two authorized team members — one who holds the encryption keys, and another who understands the decryption protocol. Neither person can access the content independently.

We have no operational reason to access your private content and will only do so in response to a valid legal request, such as a court order. We do not use private content for analytics, training, moderation, or any other internal function.

4. Public Content and Community Features

If you choose to create or share public content, your username may be visible to other users and associated with your contributions, unless you mark the content as "anonymous."

Public content may be reused, recommended, or displayed within the Service and in promotional materials, subject to the Terms of Service.

5. Use of Your Information

We use the information we collect to:

• Provide and maintain the Service

• Manage user accounts and subscriptions

• Personalize your experience

• Moderate content (public only)

• Respond to legal requests

• Analyze app usage and improve the Service

6. Third-Party Services

We may use third-party service providers to operate and enhance our Service, such as:

• Analytics tools (e.g., Mixpanel, Amplitude)

• Subscription and payment processors (e.g., RevenueCat)

• AI services (e.g., OpenAI) to power features like chatbot interactions or content moderation

These third parties may process data on our behalf, subject to their own privacy policies.

7. Data Retention

We retain your data only as long as needed to provide the Service, comply with our legal obligations, or enforce our agreements. You may request deletion of your account at any time.

8. International Users and Legal Basis

If you are located outside the United States, please be aware that your data may be transferred to and processed in the United States or other countries. We process personal data based on your consent, contract performance, compliance with legal obligations, or legitimate interests, as applicable.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain types of processing

• Withdraw consent (if applicable)

To make a request, contact us at: support@prosper.love

10. Children’s Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

11. Data Security

We use reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

12. Cookies and Tracking

We may use cookies or similar tracking technologies on our website to understand how users interact with it, improve performance, and analyze usage trends. You can control cookie settings through your browser preferences.

13. Automated Decision-Making

We do not make decisions that produce legal or similarly significant effects based solely on automated processing. AI-generated content in the Service is intended for general wellbeing use and should not be relied on for critical decisions.

14. Data Breach Notification

In the unlikely event of a data breach involving your personal data, we will notify you promptly as required by applicable law.

15. California Residents – CCPA Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what categories of personal data we collect

• Access your personal data

• Request deletion of your personal data

• Opt out of the sale or sharing of personal information (we do not currently sell personal information)

To exercise your rights, contact us at: support@prosper.love

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes and update the "Effective Date" at the top. Continued use of the Service after changes means you accept the updated policy.

17. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: support@prosper.love

Thank you for trusting Prosper with your information.